Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We currently accept most major credit and debit cards via the PayPal system.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. No, we do not allow adult sites. Accounts found to be presenting adult material will be terminated without notice and without refund. All rights reserved.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly, but there are savings to be had if you pay for longer periods.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will usually be setup automatically within 15 minutes of ordering.

Q. Do you set up holding page whilst my account is being set up?
A. Yes. Your domain will look like this until you upload your own website and overwrite the index.html file.

Q. Are there any hidden costs, or setup fees?
A. No. You will be notified of any costs as and when you require any additional feaures.

Q. Do you offer telnet or shell access?
A. No. Due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes. You can either password protect directory's within CPanel or create and upload Apache .htaccess files using a simple text editor.

Included One-Click Applications

With a click of the mouse, you can instantly install a script without any programing knowledge using the Fantastico system. The following applications are available to install from your cPanel:

Blogs
b2evolution HOT!
Nucleus
pMachine Free
WordPress

Content Management
Drupal
Geeklog
Joomla HOT!
Mambo Open Source
PHP-Nuke
phpWCMS
phpWebSite
Post-Nuke
Siteframe
TYPO3
Xoops

Customer Support
Crafty Syntax Live Help
Help Center Live HOT!
osTicket
PerlDesk
PHP Support Tickets
Support Logic Helpdesk
Support Services Manager

Forums
phpBB2
SMF

E-Commerce
CubeCart
OS Commerce
Zen Cart

F.A.Q.
FAQMasterFlex

Guestbooks
ViPER Guestbook

Hosting Billing
AccountLab Plus
phpCOIN

Image Galleries
4Images Gallery
Coppermine Photo Gallery
Gallery

Mailing Lists
PHPlist

Polls and Surveys
Advanced Poll
phpESP
PHPSurveyor

Project Management
dotProject
PHProjekt

Site Builders
Soholaunch Pro Edition
Templates Express

Wiki
TikiWiki
PhpWiki

Other Scripts
Dew-NewPHPLinks
Moodle
Noahs Classifieds
Open-Realty
phpAdsNew
PHPauction
phpFormGenerator HOT!
WebCalendar

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail. If you have lost your welcome email you can email us requesting your DNS.

Control panel

Q. Do you have a manual for the control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.your-domain-name.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management". Inside of domain management you will see a section to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP. Another free FTP application is FileZilla.

Q. It's not letting me upload my files- what's wrong?
A. Make sure you are uploading to the right web directory. The publicly accessibly directory is called 'public_html'.

Q. Why doesn't my FTP password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. http://www.your-domain-name.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use. After logging in, copy the entire url from your address bar. You can now login to your cpanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySQL/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmodded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. We are using version 4.3.3, 4.3.4 and 5

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing 

Q. How do I get the 30 day money back?
A. Simply email us your username, password, stating why you wish to cancel within thirty days, and we will endeavour to process your refund in less then 24 hours.

Q. How do I make a payment?
A. Currently, all online payments are made via PayPal. You will be duly reminded when your account needs paying. You can then follow instructions to pay via our chosen payment method (most likely PayPal).

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL

Q. What is the difference between shared SSL and private SSL?
A. A shared SSL connection will show the server's IP address, a dedicated (or private) SSL connection will show your domain name..

Q. How do I purchase a private SSL from you and what type is it?

A. Please email us for further assistance.

Q. Whats the path to the free shared SSL?

A. We need to activate the shared SSL on each site manually that will require it. Please contact us for further assistance.

Q. I'm going to purchase my own SSL what do I need to know?

A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a £30.00 installation fee.

Q. How do I transfer a SSL?

A. Every place that sells SLL has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?

A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?

A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp. For example, you could register or inwardly transfer a domain into you existing package and point it at a folder within your web space. Parked domains all point to the same folder (or website).

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

You cannot create an addon domain if your DNS hasn't proprograted to the server yet. So after you change the DNS of the new site, you will need to wait 24-48 hours before attempting to create your addon domain.

A. There are three fields cPanel asks for when creating an addon domain.

1. New Domain Name - You will put in the newdomain.com - do not put www in the name.

2. Username/directory/subdomain Name - This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example: If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will create whole lot of errors which I'm afraid we can't help you with.

3. Password - fill in any password you want here.